In this episode, I get to sit down with John Israel, a.k.a. Mr. Thank You. A Cutco Sales Executive by profession, John made headlines when he challenged himself to write five thank-you notes a day, for an entire year. John shares what inspired him to do it, how it transformed his business, and the lessons he learned. Tune in to find out more!
[:39] Jennifer introduces her guest for this episode — John Israel.
[2:58] What is John’s background?
[8:00] John challenged himself to write five thank-you notes a day for an entire year. Who did he write them to, and how did he ensure they were personalized?
[18:40] Receiving a handwritten thank-you note is very rare.
[19:44] Jennifer highlights the importance of having consistency in doing anything in your business.
[20:55] What were the monetary results of John’s experiment?
[26:59] Jennifer shares how she harnesses the power of writing notes in her business, specifically as it relates to loan officers.
[30:56] John has a personal anecdote of dealing with an unreasonable client, and how he came to write her a peace card.
[38:32] What are some things to avoid when writing a note?
[46:02] What are some tips John has for you to get started writing notes?
[49:31] Once you start sending your thank-you notes, visit John's website to add your cards to his global tally.
[52:23] John leaves us with a final story of a transformational moment.
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On this episode, I get to sit down with Donna Hamaker, one of my referral partners and top-producing real estate agent in the Washington, D.C. area. Donna shares her insights about the importance of communication, how consistency can help overcome peaks and valleys, and much more! Tune in now!
[:51] Jennifer introduces her guest for this episode — Donna Hamaker.
[1:51] Who is Donna Hamaker?
[2:51] Donna’s clients come as customers and leave as family. What is the special attribute that draws clients to her for life?
[5:14] Loan officers have far less opportunity than Realtors® to cultivate a strong relationship due to the shorter interaction time. What would Donna do to build a strong relationship in that shorter period of time?
[7:50] Jennifer and Donna highlight the importance of maintaining contact with your clients, and to think of them as people and not transactions.
[10:33] Donna frequently shares with her clients that it’s not about her, it’s about them. How and why does she do that?
[13:35] What was the tipping point for Donna that made her practice so successful?
[19:13] What are some of Donna’s tips for loan officers to get her attention?
[24:46] What business tips does Donna have to share that she has learned over the years?
[27:53] What is Donna reading these days?
[31:53] Text the word ‘Launch’ to 66866 to immediately get a link to Jennifer’s book!
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