In this episode, I get to sit down with Kerstin O’Shields, CEO and Founder of The Body Language Strategy System, a training program for learning to communicate leadership and executive presence through enhanced non-verbal communication, messaging, and leadership skills. Kerstin shares more about the importance of first impressions, how you can change the way you show up, and tips for improving your body language. Tune in to find out more!
[:37] Jennifer introduces her guest for this episode — Kerstin O’Shields.
[3:18] How did Kerstin get into training people to manage their body language.
[5:55] Jennifer and Kerstin discuss how first impressions are made and the kind of impact they can have.
[11:37] What was the tipping point that made Kerstin transition from opera singing to teaching professionals about how to be more confident and engaging?
[15:59] What do people bring to a meeting with clients that can’t be accessed over the Internet or online?
[20:02] What are some of Kerstin’s tips to ensure that you're showing up properly? Kerstin explains more about the Four Pillars of Leadership.
[21:22] Kerstin explains more about how confidence comes across in body language.
[23:58] Confidence feeds into competence in terms of giving people that first impression.
[27:55] Trust is about making yourself open to others with your torso. Kerstin shares some examples of what this looks like for women and men.
[32:48] The last pillar is approachability and has to with emotions and how you express them with your face
[36:10] What strategies does Kerstin have for people who interact with clients primarily over the phone?
[40:35] What is Kerstin’s advice on how to maintain a good first impression in a professional setting?
[44:38] What is the one thing that someone can do today that will have the most impact?
[47:43] Kerstin shares her favorite book on body language.
[49:31] Get in touch with Kerstin via her website to find out more about her work.
[51:30] Kerstin leaves us with some final thoughts.
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