In this episode, I get to sit down for an interview with Harry Paul, a.k.a. Harry the Fish Guy. As author and co-author of 7 books, currently working on his 8th, Harry shares some insight into boosting morale and improving results.
[:36] Jennifer welcomes her guest for this episode — Harry Paul, a.k.a. Harry the Fish Guy.
[2:22] What suggestions does Harry have for everyone to get motivated to start thinking about 2017 sooner?
[5:00] We need a sense of purpose to drive our activities in our lives.
[7:35] What is Harry going to do to keep us motivated?
[12:30] Having a great attitude about what you do is important!
[13:49] Being successful at what you do, adds to the fulfillment of your life.
[16:05] Harry talks about his pet peeve about how we have slipped up in terms of giving good service.
[17:55] Jennifer's company has a Chief Experience Officer to improve customer experience — it's an international trend!
[19:20] Many companies have a responsive, backward thinking system in place to do damage control. This happens because people don't listen.
[22:05] Harry shares an anecdote from his book, Fish.
[23:55] It is important to break down your path to success into manageable little chunks.
[24:48] It's all about your attitude!
[25:50] Jennifer's morning affirmation for her to start the day right is, "Somewhere, someone needs me. And I need to find them."
[26:50] What are the four tenets of achieving excellence? There are actually five!
[30:58] Having the five tenets help to build a culture of excellence.
[33:22] Learning from mistakes starts with taking responsibility for them, and then thinking about what you can do, so that it doesn't happen again.
[34:42] What are some suggestions Harry has for individual loan officers to take a break and rejuvenate themselves throughout the day? What can he recommend for team leaders to motivate their teams to work hard and play hard?
[39:58] Jennifer recommends for us to be the silver lining in the room.
[42:46] Harry encourages you to wake up in the morning, look in the mirror, and say you're going to be magnificent!
Mentioned in This Episode: