Info

Mortgage Lending Mastery

Stop Talking, Take Action, Get Results. Business and Personal Growth with Jen Du Plessis
RSS Feed
Mortgage Lending Mastery
2019
December
November
October
September
August
July
June
May
April
March
February
January


2018
December
November
October
September
August
July
June
May
April
March
February
January


2017
December
November
October
September
August
July
June
May
April
March
February
January


2016
December
November
October
September
August
July
June
May
April
March
February
January


2015
December
November
October
September
August
June
May
April
March
February
January


All Episodes
Archives
Now displaying: January, 2019
Jan 31, 2019

In this episode, I get to sit down with Kerstin O’Shields, CEO and Founder of The Body Language Strategy System, a training program for learning to communicate leadership and executive presence through enhanced non-verbal communication, messaging, and leadership skills. Kerstin shares more about the importance of first impressions, how you can change the way you show up, and tips for improving your body language. Tune in to find out more!

 

Key Takeaways:

[:37] Jennifer introduces her guest for this episode — Kerstin O’Shields.

[3:18] How did Kerstin get into training people to manage their body language.

[5:55] Jennifer and Kerstin discuss how first impressions are made and the kind of impact they can have.

[11:37] What was the tipping point that made Kerstin transition from opera singing to teaching professionals about how to be more confident and engaging?

[15:59] What do people bring to a meeting with clients that can’t be accessed over the Internet or online?

[20:02] What are some of Kerstin’s tips to ensure that you're showing up properly? Kerstin explains more about the Four Pillars of Leadership.

[21:22] Kerstin explains more about how confidence comes across in body language.

[23:58] Confidence feeds into competence in terms of giving people that first impression.

[27:55] Trust is about making yourself open to others with your torso. Kerstin shares some examples of what this looks like for women and men.

[32:48] The last pillar is approachability and has to with emotions and how you express them with your face

[36:10] What strategies does Kerstin have for people who interact with clients primarily over the phone?

[40:35] What is Kerstin’s advice on how to maintain a good first impression in a professional setting?

[44:38] What is the one thing that someone can do today that will have the most impact?

[47:43] Kerstin shares her favorite book on body language.

[49:31] Get in touch with Kerstin via her website to find out more about her work.

[51:30] Kerstin leaves us with some final thoughts.

 

Mentioned in This Episode:

Kinetic Spark Consulting

Mortgage Lending Mastery on iTunes

Jennifer Du Plessis on YouTube

Jennifer Du Plessis on Zillow

Jennifer Du Plessis

Launch! Take Your Business to New Heights,
by Jennifer Du Plessis on Amazon

Kerstin O’Shields

Kerstin O’Shields on LinkedIn

Online Training Course by Kerstin O’Shields

Presence: Bringing Your Boldest Self to Your Biggest Challenges, by Amy Cuddy

“Your Body Language May Shape Who You Are” — TED Talk by Amy Cuddy

Jan 24, 2019

On this episode, I get to sit down with Kristin Messerli, CEO and Founder of Cultural Outreach, and the Managing Editor of Mortgage Women Magazine. Kristin’s focus is catering to the needs of underserved communities, Millennials, and women, and she shares her insights on some of the challenges that come up in this space. Tune in to also find out how you can work better with Millennials and to get some tips for improving your work environment, culture, lifestyle, and business.

 

Key Takeaways:

[:41] Jennifer introduces her guest for this episode — Kristin Messerli.

[2:09] What is Kristin’s mission and what has she been doing in the past few years to get into the space that she is in now?

[4:09] What was Kristin’s strategy with regard to moving into this space of serving under-served markets?

[6:15] What are some of the things that come up when it comes to hiring Millennials? What are some things people need to know to help Millennials be successful in mortgage lending?

[10:23] Kristin explains more about the company happy hour and how this ties into what Millennials demand in their jobs.

[11:48] What are some struggles and challenges that companies are having in catering to Millennials’ needs?

[14:08] Jennifer shares her own example of some of the challenges she faced in dealing with one of her Millennial employees. What is Kristin’s advice on how to manage and overcome challenges like that?

[20:36] Kristin addresses some of the negative stereotypes around Millennials.

[23:42] Kristin has some tips on how to improve your work environment, your culture, your lifestyle, and your business.

[26:00] What is Kristin reading?

[27:08] Kristin leaves us with some final words of wisdom about the workplace and managing the different cultural and age aspects of it.

[29:08] Kristin travels the country to conduct training and speak on these topics, as well as sales training for companies. Get in touch with her via social media or email.

[32:34] Do leave a review on iTunes to show your support, or send an email to Jennifer with any questions you have!

 

Mentioned in This Episode:

Kinetic Spark Consulting

Mortgage Lending Mastery on iTunes

Jennifer Du Plessis on YouTube

Jennifer Du Plessis on Zillow

Jennifer Du Plessis

Launch! How to Take Your Business to New Heights,
by Jennifer Du Plessis on Amazon

Email Jennifer Du Plessis

Kristin Messerli

Kristin Messerli on LinkedIn

Kristin Messerli on Instagram

Kristin Messerli on Facebook

Email Kristin Messerli

Cultural Outreach

Mortgage Women Magazine

National Association of Minority Mortgage Bankers of America Annual Conference, April 2019

The Long-Distance Leader: Rules for Remarkable Remote Leadership, by Kevin Eikenberry and Wayne Turmel

The Well-Spoken Woman: Your Guide to Looking and Sounding Your Best, by Christine K. Jahnke

Jan 17, 2019

On this episode, I want to share my strategies for you to discover your value to your clients. Differentiating yourself, finding your niche, and communicating your unique brand to your clients will help them to see the specific value you bring to the table. Tune in to learn more about my three main strategies that will help you differentiate yourself in this competitive marketplace.

 

Key Takeaways:

[:39] Jennifer will be changing the name of the podcast to Stop Talking, Take Action, Get Results: Business and Personal Advice with Jen Du Plessis.

[1:56] Jennifer’s topic for this episode is the value to a client.

[2:38] What do you do to differentiate yourself from the competition? The first thing is branding.

[3:16] Jennifer shares a little more about price competition in business.

[5:46] The third thing to differentiate yourself stems from creating familiarity.

[7:04] Who do you want to attract in your business?

[9:10] Jennifer has three questions that can help guide you.

[11:42] Jennifer is putting together Group Coaching sessions for 2019 — do get in touch if you’re interested!

 

Mentioned in This Episode:

Kinetic Spark Consulting

Mortgage Lending Mastery on iTunes

Jennifer Du Plessis on YouTube

Jennifer Du Plessis on Zillow

Jennifer Du Plessis

Launch!: How to Take Your Business to New Heights,
by Jennifer Du Plessis on Amazon

How to Fascinate Personality Test

Mortgage Lending Mastery Podcast Episode 146: “Niche to Grow Rich”

Email Jennifer Du Plessis

Jan 10, 2019

On this episode, I get to sit down with Todd Bookspan, who has been in the mortgage industry for 15 years, and was producing over 500 units and $100 million per year. He recently founded Win By Noon, a planner and tracker focused on improving productivity and time management. Tune in to this episode to learn more about Todd’s top tips for becoming more successful in your business, and how tracking your progress can help you achieve your goals.

 

Key Takeaways:

[1:28] Jennifer introduces her guest for this episode — Todd Bookspan.

[4:10] How did Todd get into the business and how did he get to his turning point?

[10:20] How did Todd leverage his team to get from 200 units to 400 units?

[14:19] Jennifer and Todd discuss the problem that business owners face when it comes to getting leads and referrals.

[20:58] In today’s world, you cannot do anything by default. Everything has to be done by design.

[23:36] What is Win By Noon, and how does it tie in with time management?

[30:18] Consistency is the key. Your future is a series of nows, so be consistent in doing the work necessary each and every day.

[34:49] Jennifer shares more about her strategy for making calls to get leads and get referrals.

[37:58] It is easy to get distracted if you’re not actually focusing on your list, and it’s all about building connections.

[43:25] Todd has several different variations of Win By Noon — learn more about the product and order your copy at Todd’s website.

[45:31] What’s Todd's favorite quote related to productivity or time management?

 

Mentioned in This Episode:

Kinetic Spark Consulting

Mortgage Lending Mastery on iTunes

Jennifer Du Plessis on YouTube

Jennifer Du Plessis on Zillow

Jennifer Du Plessis

Launch! Take Your Business to New Heights,
by Jennifer Du Plessis on Amazon

Email Jennifer Du Plessis

Todd Bookspan

Email Todd Bookspan

Win By Noon

Win By Noon Quick Start Program

Todd Bookspan on Facebook

E-Myth, by Michael E. Gerber

Mortgage Lending Mastery Podcast Episode 098: “The 12 Apostles”

Mortgage Lending Mastery Podcast Episode 146: “Niche to Grow Rich”

Darren Hardy

Jan 3, 2019

In this episode, I get to sit down again with Kay Houghton. After being in the industry for only three-and-a-half years, Kay is closing almost $40 million with a team of seven people. How does she do it? Her secret is creating strategic partners who help her grow her business, and she shares her tips for finding and building those relationships that will benefit your business. Tune in to find out more!

 

Key Takeaways:

[:40] Jennifer introduces her guest for this episode — Kay Houghton.

[2:49] How did Kay get clients by digging in and creating relationships?

[5:49] Kay shares a personal anecdote about her strategic partner who also focuses on building relationships.

[8:14] 82% of real estate agents won’t make it through their first year. When thinking about creating strategic partnerships, is it better to face high turnover when working with new real estate agents, or try to establish a relationship with a top producer? How can you strategically build relationships at both ends of the spectrum?

[14:00] What is Kay’s advice to better approach potential strategic partners?

[16:47] Jennifer and Kay highlight that sometimes a potential strategic partner is not a good fit for us.

[18:11] How does Kay manage clients she doesn’t think are a good fit?

[24:04] Kay shares an example of a time when she took on a client who wasn’t a good fit for her business philosophy.

[25:44] What advice does Kay have about approaching strategic partners on a consistent basis?

[29:23] There needs to be a commitment from both parties in the relationship for it to work in the long term.

[33:29] Kay shares an example of why commitment and mutual benefit are so important in a strategic partnership.

[34:28] What is Kay reading right now?

[38:17] Get in touch with Kay by giving her a call or via her website.

 

Mentioned in This Episode:

Kinetic Spark Consulting

Mortgage Lending Mastery on iTunes

Jennifer Du Plessis on YouTube

Jennifer Du Plessis on Zillow

Jennifer Du Plessis

Launch! Take Your Business to New Heights,
by Jennifer Du Plessis on Amazon

Kay Houghton

Call Kay Houghton — 703-CALL KAY (225-5529)

Mortgage Lending Mastery Podcast Episode 163: “Hiring Professionals, Growing a Team”

Mortgage Lending Mastery Podcast Episode 146: “Niche to Grow Rich”

The Millionaire Real Estate Agent, by Gary Keller,
Dave Jenks, and Jay Papasan

The Miracle Morning, by Hal Elrod

Extreme Ownership, by Jocko Willink and Leif Babin

The Four Agreements: A Practical Guide to Personal Freedom, by Don Miguel Ruiz

1